Job Description

We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in Palo Alto, California. This Long-term Contract position focuses on delivering a smooth patient experience through registration, appointment coordination, surgery scheduling support, and responsive administrative service. The ideal candidate is organized, calm under pressure, and able to manage patient inquiries, documentation, and communication with providers while maintaining a high standard of service.Responsibilities:• Welcome patients at the front desk, manage check-in and check-out activities, and provide clear guidance on appointments, schedules, and payment-related questions.• Coordinate new patient intake and assist with surgery scheduling by aligning provider availability, clinic priorities, and urgent patient needs.• Respond to non-clinical patient messages and CRM inquiries, resolving routine matters directly and escalating more complex issues when needed.• Support providers and patients by using approved reference materials and internal tools to facilitate accurate administrative follow-through.• Maintain clinic records and office systems by updating databases, directories, and required internal forms in a timely manner.• Handle incoming and outgoing administrative materials, including faxes, mail, and clinic documents, while ensuring proper distribution and filing.• Monitor daily front-office workflows to help the clinic meet service expectations and maintain efficient operations.• Communicate professionally with patients, providers, and staff to ensure scheduling requests and operational updates are handled accurately.

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