Job Description
Job Description Job Title: Customer Service Representative
Department: Customer Experience
FLSA Status: Non-Exempt
Reports To: Customer Experience Supervisor
Location: Dallas, TX
Position Summary Symbiotic Services is seeking a Customer Service Account Manager - Junior on behalf of a respected manufacturing organization in Dallas, TX. This role serves as a key point of contact for customers, retail partners, and internal teams, ensuring a high level of service throughout the order management and customer support process. The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities while building strong professional relationships.
Key Responsibilities - Serve as the primary contact for customer inquiries related to products, orders, pricing, warranties, and service requests.
- Process customer orders, order modifications, returns, and related documentation in accordance with company policies.
- Maintain accurate customer records and ensure data integrity within company systems.
- Partner with internal departments, including Credit, Operations, and Sales, to resolve customer concerns and support account needs.
- Monitor customer accounts and provide timely updates regarding order status, product availability, and issue resolution.
- Escalate service concerns appropriately and communicate trends or recurring issues to management.
- Review and process service-related credits within established authorization limits.
- Manage multiple customer accounts and priorities while meeting service expectations and response-time goals.
- Resolve customer complaints, returns, and product-related issues in a professional and solution-oriented manner.
- Support ongoing customer satisfaction and account retention initiatives.
Knowledge, Skills & Abilities - Strong customer service and relationship management skills.
- Ability to identify customer needs and provide effective solutions.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency with Microsoft Office Suite, including Word and Excel.
- Experience working with ERP, CRM, or database management systems.
- Ability to handle customer concerns with professionalism, tact, and diplomacy.
- Strong attention to detail and commitment to accuracy.
- Ability to collaborate effectively within a team environment.
Qualifications - High school diploma or equivalent required; some college coursework preferred.
- 2-5 years of customer service, account management, or customer support experience preferred.
- Experience in a manufacturing, distribution, retail, or business-to-business environment is a plus.
Working Conditions - Primarily office-based environment.
- Regular use of computers, phone systems, and business software applications.
- Frequent communication with customers and internal stakeholders via phone, email, and virtual meetings.
- Requires extended periods of sitting and computer use.
Job Tags
Work at office