Job Description
Overview
Be the Calm in the Storm - Where Compassion Meets Urgency
Are you at your best when it matters most? At
Magnolia Veterinary Hospital , we're looking for a
Customer Service Representative to join our Emergency Services team on the
2nd shift . This isn't your typical front desk role - it's a fast-paced, high-impact position where your ability to stay focused, empathetic, and organized directly impacts the lives of pets and the people who love them.
Why you'll love us: - Purpose-Driven Work - We're an emergency hospital serving Anderson, SC, with round-the-clock care. Every shift you work helps families through their most stressful moments.
- Tight-Knit, High-Energy Team - You'll be surrounded by veterinary professionals who thrive on collaboration, urgency, and mutual support.
- Positive, Team-First Culture - Whether you're just entering the veterinary field or looking to level up, we'll help you build the skills that take you further.
You're a good fit for this role if you: - Are a confident, compassionate communicator who can support clients through high-stress moments with empathy and clarity.
- Are flexible for evening, weekend, and holiday shifts, and committed to being part of a life-saving emergency care team.
- comfortable managing a fast-paced, high-volume environment.
- Are tech-savvy, organized, detail-oriented, and able to keep records accurate, appointments on track, and the front desk running smoothly.
- Stay calm and kind under pressure, and can multitask seamlessly.
- Thrive in a collaborative environment and are eager to grow your skills while contributing to a mission-driven practice that values empathy, service, and professionalism.
Bonus points if you: - Bring foundational knowledge of veterinary emergencies and understand the urgency, sensitivity, and precision these situations require.
- Have prior experience in veterinary or medical reception (preferred)
What you'll be doing: - Be the first point of contact for emergency clients, both on the phone and in person
- Triage incoming calls quickly and calmly while gathering key information
- Communicate clearly and compassionately with pet parents during high-stress moments
- Keep client records accurate and up to date to support smooth and effective care
- Manage appointment scheduling, billing, and a high caseload with organization and professionalism
- Maintain a polished and welcoming front desk, even during the busiest shifts
Schedule: - 2nd shift
- 8-12 hour shifts
- Rotating weekends
- Holiday shifts required
Compensation The pay for this position starts at $14 per hour, based on experience, skills.
What's in it for you: - Competitive pay, based on experience
- Free virtual mental health for your household (ages 13+)
- Medical, dental, vision, and life insurance
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group's library of training, CE, and career development resources
- A 401(k) with up to 5% company match
Want to work somewhere you can grow, belong, and be part of something special? Check us out here: Magnolia Veterinary Hospital is proud to be partnered by Encore Vet Groupsee what that means for you - encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.
We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love -
caring for animals while advancing your career. Pay Range
USD $14.00 - USD $19.00 /Hr.
Job Tags
Hourly pay, Private practice, Flexible hours, Shift work, Afternoon shift